Exchange & Return
Your satisfaction is our priority. We want you to love every purchase from iCoffee. If something isn't quite right—whether it's damaged, incorrect, or simply not what you expected—we're here to make it right. Review our exchange and return policy below, and don't hesitate to reach out if you have any questions.
Frequently Asked Questions
What warranty do you offer on accessories?
All accessories come with a 1-year warranty. We'll send you a new product when you return the defective one, or you can send us a video clearly showing the damage and we'll ship a replacement.
Can I return a defective product for a refund?
Yes. If you receive a defective product, send it back to us and we'll issue a full refund.
What is your return policy for Switzerland and Liechtenstein?
For customers in Switzerland and the Principality of Liechtenstein, we offer a 14-day right of return. Items must be returned in perfect condition—unused, with all labels and original packaging intact. Return shipping costs are the customer's responsibility.
Where should I send my return?
Please send returns to:
iCoffee Interlaken
Bahnhofstrasse 23d, 3800 Interlaken
Switzerland
How does the refund process work?
Once we receive your return, we'll inspect it, process your refund, and send you a confirmation immediately.
How can I contact you about returns?
For any questions about our return policy, contact us on WhatsApp: +41 79 338 30 28